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Service Level Agreement
This Service Level Agreement (SLA) covers the availability and
uptime of our Windows / Linux / Cold Fusion hosting services
Coverage
This SLA applies to any ADLOT Customer in good financial
standing with ADLOT at the time of a service outage.
Specifications
ADLOT endeavors to have the content of all your web sites (which
are being served by ADLOT) available for HTTP access by any
party in the world 99.9% of the time. Service outage
(unavailability) is defined as 100% packet loss from ADLOT to
its backbone providers.
Compensation
In the event that that the average availability of all your
websites (served by ADLOT) falls below 99.5%, ADLOT will credit
the following month's Service Fee as follows. Such credit shall
be retroactive and shall be as calculated below and as measured
24 hours a day in a calendar month, with the maximum credit not
to exceed hundred (100) percent of the monthly Service Fee
charge for the affected month.
|
Website Availability |
|
Credit Percentage |
|
99.9% to
100% |
|
0% |
|
99.5% to
99.9% |
|
5% |
|
98% to
99.4% |
|
10% |
|
95% to
97.9% |
|
25% |
|
90% to
94.9% |
|
50% |
|
89.9% or
below |
|
100% |
Server uptime is calculated on monthly basis. You can claim
credit under SLA once in a month. In order for you to receive a
credit, you must request such credit by 7th of the month
following in which you experienced the incident of web site
unavailability. You must request credit by sending an electronic
mail message. The body of this message must contain the address
of the affected web site, the dates and times of its
unavailability, and your personal information as on ADLOT
records. Credits will be granted within seven (7) days of your
credit request if ADLOT confirms the unavailability. No credit
will be given if ADLOT cannot confirm the unavailability of the
website in question.
Credit to your account shall be your sole and exclusive remedy
in the event of an outage. All credits given by ADLOT are non
refundable and may only be used to pay current or future service
fees.
Restrictions
Credits shall not be provided to you in the event that you have
any outage resulting from
1. Scheduled maintenance as posted from time to time at ADLOT's
website
2. Your behavior, the non-performance or failure of your
software or applications
3. Circumstances beyond ADLOT's reasonable control, including,
without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other
labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or
third party services, including DNS propagation, domain name
registration / transfer, failure of third party software or
hardware or inability to obtain raw materials, supplies, or
power used in or equipment needed for provision of your web
site. |
